Return Policy and Process

April 23, 2026

    Return Windows

    You can return products bought on ipowerresale.com within 14 calendar days of delivery, with free return shipping inside the United States. If you are not happy with your purchase, start a return through our RMA request form and we will take it from there.

    This policy covers every product we sell, including custom-configured units, Apple Certified Refurbished, AS-IS+, clearance, and third-party products. Orders shipped to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses are covered the same way, with longer transit times.

    Return Conditions

    To get a full refund, the device has to come back the way you received it. That means:

    • Same condition. No new damage, wear, or modifications.
    • Everything included. All accessories, cables, adapters, manuals, and documentation that shipped with the product.
    • Original packaging. Pack the device in its original box. If you no longer have it, use sturdy packaging that protects the device in transit.
    • Signed out of Apple ID and iCloud. We can't inspect or reset a device with Activation Lock on, so we can't process the return until it's removed.
    • Matching serial number. The serial number must match the device we shipped on your order.
    • Shipped on time. Ship your return within 14 calendar days of receiving your RMA.

    How to Start a Return

    1. Submit an RMA request. Fill out our RMA request form within 14 days of delivery. You'll need your order number, the email address on the order, and the device serial number (Settings > General > About) for most return reasons.
    2. Get your return label. Once your return is approved, we email you a prepaid UPS or FedEx label. You can either print it at home or have the shipping company print it for you.
    3. Sign out of your Apple Account. Please be sure to sign out of your Apple Account on the device to be eligible for a refund. Instructions to remove your Apple Account from different devices are as follows:
      • iPhone, iPad, or Mac: Go to Settings > General > Transfer or Reset > Erase All Content and Settings.
      • Apple Watch: Using the paired iPhone, open the Watch app, then go to All Watches and tap the ⓘ next to the watch you want to remove. Then tap Unpair Apple Watch.
      • Apple TV: Go to Settings > System > Reset and choose Reset.
      • AirPods: On an iPhone, iPad, or Mac that is logged into your Apple Account, go to the Find My app and tap or click the Devices tab. Then locate the AirPods you want to remove and tap the three dots on the right. Scroll down and tap or click Remove under Settings.
      • AirTags: On an iPhone, iPad, or Mac that is logged into your Apple Account, go to the Find My app and tap the Items tab. Then locate the AirTag you want to remove and tap or click the three dots on the right. Scroll down and tap or click Remove under Settings.
    4. Pack the device. Remove your personal data and pack everything securely.
    5. Ship it. Drop the package at any UPS or FedEx location within 14 days of receiving your RMA. Use the tracking number to follow it back to us.
    6. Get your refund or replacement. We inspect the return when it arrives and let you know once it's approved.

    Refunds and Exchanges

    Refunds go back to your original payment method within 3 to 5 business days after your return passes inspection. Your bank or card issuer may take a few more days to post the credit.

    If you're getting an exchange or replacement, we ship it as soon as the return is inspected and approved.

    If you would like to set up an advanced replacement, we ask that you place a new order for a replacement device. We will then issue a refund on the original order once it is delivered and passes inspection.

    A restocking fee of up to 10% may apply if a return arrives damaged, is missing accessories or components, or is shipped outside the return window.

    Devices that are returned with activation lock or that have serial numbers that do not match the original device are not eligible for a refund.

    Defective or Damaged Devices

    If your device doesn't work out of the box or arrives damaged, please fill out an RMA request form, explain the issue, and attach photos so we can review the request, troubleshoot (if possible), and set up a replacement or refund.

    After the 14-day return window, defects are handled under our Terms of Limited Warranty. Every device bought on ipowerresale.com includes a 1-year limited warranty against defects in materials and workmanship. For a warranty claim, you can:

    • Contact iPowerResale for a repair or replacement within your coverage window, or
    • Take the device to an Apple Store or Apple Authorized Service Provider for faster diagnostics. Many of our devices still have Apple's original factory warranty.

    Warranty claims made outside the return window may require a diagnostic from an Apple Store or Apple Authorized Service Provider before we process them.

    Undeliverable and International Orders

    Undeliverable or refused packages. If a package comes back to us as undeliverable or refused, we cover the return shipping and you choose one of these:

    • Reshipment to the original order address, or
    • A full refund.

    We can't change the shipping address on an order once it's placed. If you need it sent somewhere else, we'll cancel the order and you can place a new one.

    International returns. For orders delivered outside the United States, or devices taken outside the U.S., you pay return shipping. Use a trackable, insured shipping method, since you're responsible for the package until it reaches our facility.

    Contact Us

    Our team is available to help Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific time.