Terms & Conditions

U.S. Consumer

These Terms & Conditions govern your purchases from iPowerResale Group, Inc. ("iPowerResale"). Please review these policies carefully, as they set out your rights and obligations with respect to your purchases, including important limitations and exclusions such as those in iPowerResale's product warranties. Your placement of an order with iPowerResale constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Please note there may be limitations on your right to return and obtain a refund for products.

Hours of Operation

Support, Sales, and Customer Service are available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific time, by email at support@ipowerresale.com or by phone at (805) 745-8587 — including for product and pricing questions or order status assistance. Checkout on ipowerresale.com is available 24 hours a day, 7 days a week, and you can also check your order status anytime by logging into your account at ipowerresale.com.

U.S. and International Sales

iPowerResale reserves the right to cancel any order for which there is an elevated risk of fraudulent transactions, regardless of delivery address. In such cases, iPowerResale may require payment via bank wire transfer.

International orders ship almost exclusively via FedEx. Depending on the order, shipments may be sent Delivered Duty Paid (DDP), in which applicable customs duties and taxes are prepaid and included in the order total, or Delivered Duty Unpaid (DDU), in which case the customer is responsible for paying all applicable customs duties, taxes, and fees at the time of importation. Certain international destinations may only be serviced at an additional charge, or may not have available shipping options. Contact us for a specialized shipping quote before placing an international order.

Sales to End Users Only

The iPowerResale Store sells and ships products to end-user customers only. You may not purchase for resale. iPowerResale reserves the right to refuse or cancel your order if iPowerResale suspects you are purchasing for resale.

Proof of Purchase

A valid email address is required to complete a purchase with iPowerResale. iPowerResale will send your order confirmation via email; order confirmations are not sent by physical mail.

Custom-Configured Product

iPowerResale offers certain products that may be custom-configured to your specifications. Please review your order carefully. Once your custom-configured item has been prepared for shipment, it may not be changed or canceled.

Payment Methods

iPowerResale accepts multiple payment methods, including credit, debit, and check cards, PayPal, wire transfer, and Buy Now, Pay Later financing through Afterpay and Affirm (the latter available via Shop Pay Installments at checkout). iPowerResale does not support splitting a single order across multiple payment methods. Please read the payment method details below carefully before you place your order.

Credit, Debit, and Check Cards

iPowerResale accepts all major credit, debit, and check cards, including cards issued with an international billing address. The card's security code is required for any online purchase to protect against unauthorized use.

Upon submission of an order, iPowerResale will seek authorization for the full order amount through its third-party fraud-prevention provider, Signifyd. All orders, regardless of billing address, are subject to Signifyd's approval. Your card will be charged upon Signifyd's approval of the transaction, prior to shipment. iPowerResale reserves the right to decline, delay, or cancel any order that Signifyd does not approve or that is otherwise flagged as high-risk.

Debit and check cards may be subject to daily spending limits imposed by the issuing bank, which may delay processing of your order.

Wire Transfer

The iPowerResale Store accepts bank wire transfers as a valid form of payment. If you would like to use a wire transfer to pay for your order, please follow these steps:

Contact the iPowerResale Store at 1-805-745-8587 and place an order by phone.

Obtain the final dollar total of your order, including tax and any applicable shipping charges, from the iPowerResale Store Sales Representative.

Have your bank electronically transfer the total dollar amount of your order.

Reference your Order Number with your payment and send your payment using the wire transfer information that will be submitted via your invoice. One of iPowerResale's sales representatives will include wire transfer information on your sales order.

Processing time varies among banking institutions; therefore, the wire transfer can be delayed. Please allow one business day for the processing of your wire transfer.

Buy Now, Pay Later (Afterpay / Affirm)

iPowerResale offers Buy Now, Pay Later financing through Afterpay and through Affirm via Shop Pay Installments, at checkout. These installment plans are offered, underwritten, and serviced entirely by the applicable third-party provider. Your eligibility, approval, repayment terms, and any associated fees are governed solely by that provider's own terms and conditions, not by iPowerResale, and availability may vary based on order amount and the provider's approval criteria.

Shipping Options

iPowerResale offers free 2-day shipping on most devices within the continental U.S. Larger and heavier items — iMac, Studio Display/Pro Display, and Mac Pro — ship free via ground service due to size and weight, rather than 2-day expedited service.

Standard/Free 2-Day Shipping: Applies to eligible devices shipped within the U.S. Orders placed before 2:00 p.m. Pacific time on a business day, pending order processing, are typically prepared for same-day dispatch.

Free Ground Shipping (iMac, Displays, Mac Pro): These items ship free via ground service; delivery timing follows standard ground transit rather than the 2-day window.

Expedited / Next Business Day Shipping: Available for an additional charge on eligible products within the continental U.S. Orders shipped via Next Business Day service before 3:00 p.m. Pacific time are normally delivered by 3:00 p.m. local time the following business day.

International Shipping: For an additional charge, iPowerResale offers expedited shipping to international destinations, normally delivered within three business days of shipment when sent before 3:00 p.m. Pacific time.

These estimates reflect time in transit only and do not apply until the product leaves iPowerResale's facilities. As delivery is beyond iPowerResale's control once an order leaves our facilities, iPowerResale cannot assume liability for late deliveries regardless of shipping method.

Signature Required: Most iPowerResale shipments contain valuable computer equipment and require a signature upon delivery. If you will not be present at the shipping address, consider an address where someone you trust can sign for the package. Once an order has been prepared for shipment or has shipped, the shipping address cannot be changed. Title and risk of loss pass to you upon delivery.

Undeliverable Packages: Occasionally, packages are returned to iPowerResale as undeliverable. Please contact us to arrange reshipment.

Failed Delivery Attempts: Most carriers make three delivery attempts before returning a package to iPowerResale.

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. iPowerResale does not begin payment processing until iPowerResale receives all of the information that it needs and full payment or a full authorization.

iPowerResale will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

Your order for in-stock items that are eligible for same-day shipping must be received before 2 PM PST, pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.

Next Business Day shipping is not available on products shipped from outside the United States.

Prices

The iPowerResale Store endeavors to offer you competitive prices on current iPowerResale products, selected Sale and iPowerResale Certified Reconditioned products, and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. iPowerResale reserves the right to change prices for products displayed at the iPowerResale Store at any time and particularly to correct pricing errors that appear on the Store.

Product Availability

iPowerResale makes every effort to ship your product according to the estimated lead times provided by the iPowerResale Store at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Lead times quoted on the checkout page are for orders that are partially shipped, meaning that items ship as soon as they are available. If you have requested a complete shipment, please add three to four additional days for transportation and order consolidation processing.

Although iPowerResale makes every effort to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, iPowerResale will contact you via email and provide a revised shipping estimate.
iPowerResale encourages you to contact iPowerResale Store Customer Service at 1-805-745-8587 for order status information.

Given the popularity of some products, iPowerResale may restrict the number of such items that you may purchase. iPowerResale will post limitations on quantity on the iPowerResale Store website or will inform you of product purchase limits at the time it processes your order. iPowerResale reserves the right to change quantities available for purchase at any time.

iPowerResale makes every effort to supply you with the products you order, but there may be occasions when iPowerResale confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when iPowerResale learns that the products no longer are being manufactured or they otherwise become unavailable to iPowerResale, when iPowerResale cannot source components for the configuration you ordered, or when there was a pricing error at the iPowerResale Store when you ordered. In those circumstances, iPowerResale will contact you to inform you and, if you are interested, iPowerResale may suggest alternative products that might meet your needs. If you do not wish to order alternative products, iPowerResale will cancel your order for products iPowerResale cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Product Warranty

All iPowerResale hardware products, including clearance and refurbished products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review the full Terms of Limited Warranty, including limitations and exclusions, before purchase, or request a copy via email at support@ipowerresale.com or by calling (805) 745-8587.

By purchasing from iPowerResale online, you acknowledge that you have had the opportunity to review the warranty terms and accept them, including all limitations, exclusions, and disclaimers.

iPowerResale products are, to the greatest extent permitted by law, sold "AS IS," but may be accompanied by manufacturers' standard warranties. For questions about manufacturer warranties, see the product description page or contact:

Warranty Information

iPowerResale
6383 Rose Lane, Suite A
Carpinteria, CA 93013

Certain state laws do not allow limitations on implied warranties or exclusion/limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.

Return and Refund Policy

iPowerResale offers free 14-day returns on all products purchased through our website and shipped within the United States. To start a return, contact us within 14 calendar days of delivery by emailing support@ipowerresale.com or calling (805) 745-8587 to receive a Return Merchandise Authorization (RMA). Returned items must be shipped back within 14 calendar days of RMA issuance, in their original condition and original packaging — including all accessories, manuals, documentation, and registration materials — for a refund to your original payment method.

For international deliveries, or for devices that have been taken outside the United States, the customer is responsible for return shipping costs. We recommend using a trackable, insured shipping method for any return you arrange yourself, as you are responsible for the shipment until it arrives at our facility.

Outside of the 14-day return window, please refer to our Terms of Limited Warranty for how we handle repairs and replacements. Defective-item claims made outside the return window may require third-party diagnostics (such as an Apple®-authorized service center or retail store) before a warranty claim is processed.

Dead On Arrival (DOA) Product: System Failure Out of the Box

An iPowerResale-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call iPowerResale at (805) 745 8587. iPowerResale requires a third party diagnostics (Apple® authorized service center or Retail Store) before accepting returns for DOA or other technical issues. Please refer to our warranty terms for procedures or call our Store at (805) 745 8587.

If iPowerResale determines that a returned product is not DOA, iPowerResale will apply iPowerResale standard product warranty to the product. Further, if iPowerResale determines that you have misrepresented a returned product's condition and that the product is not DOA, iPowerResale may impose a $500 handling fee.

This DOA policy applies only to iPowerResale-branded hardware products currently offered at the iPowerResale Store. As new products are offered, iPowerResale reserves the right to determine whether or not this policy applies.

APO/FPO Addresses: If you're an APO/FPO customer and you're outside the domestic delivery area, the standard iPowerResale Return and Refund Policy applies — with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to iPowerResale, we recommend that you insure it against loss.

Defective Items

iPowerResale Branded Products
If you discover what you believe is a product defect for any iPowerResale-branded product, please contact iPowerResale Technical Support at 1-800-APL-CARE (1-805-745-8587). If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section below for specific information about iPowerResale product warranties.)

Text Messaging (SMS / MMS / RCS) Program Terms

By providing your mobile phone number and opting in, you agree to receive recurring automated marketing and transactional text messages — including SMS, MMS, and RCS — from iPowerResale at the phone number provided, using automated technology. Messages may include order and shipping updates, abandoned checkout reminders, promotional offers, and review requests.

• Message frequency varies.

• Message and data rates may apply.

• Reply STOP to unsubscribe at any time; reply HELP for assistance.

• Consent to receive text messages is not a condition of any purchase.

• For details on how we collect, use, and protect your information in connection with this program, see our Privacy Policy.

Other Terms and Conditions

iPowerResale is not responsible for typographical errors. iPowerResale reserves the right to cancel any order you have placed if there was a typographical error on the iPowerResale Store concerning the pricing or availability of any item you ordered when you placed the order.
iPowerResale reserves the right to change the terms and conditions of sale at the iPowerResale Store at any time.

iPowerResale may make changes to any products or services offered at the iPowerResale Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the iPowerResale Store with respect to products and services may be out of date, and iPowerResale makes no commitment to update the information provided at the iPowerResale Store with respect to such products and services.

iPowerResale reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the iPowerResale Store, or to any portion of the iPowerResale Store, for any reason; (2) to modify or change the iPowerResale Store, or any portion of the iPowerResale Store, and any applicable policies or terms; and (3) to interrupt the operation of the iPowerResale Store, or any portion of the iPowerResale Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

To the extent permitted by law, all sales at the iPowerResale Store are governed by California law, without giving effect to its conflict of law provisions.

No iPowerResale employee or agent has the authority to vary any of the iPowerResale Store's policies or the terms and conditions governing any sale.

If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.

iPowerResale's failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by iPowerResale of any provision or any right it has to enforce these policies, nor shall any course of conduct between iPowerResale and you or any other party be deemed to modify any provision of these policies.

These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.

The iPowerResale Store provides access to iPowerResale international data and, therefore, may contain references or cross references to iPowerResale products, programs and services that are not announced in your country. Such reference does not imply that iPowerResale in your country intends to announce such products, programs or services.