Troubleshooting Guide: AirPods Issues and How to Reset Them

Experiencing issues with your AirPods? Don't worry; you can try troubleshooting these issues yourself with the help of this comprehensive guide. Our experts have compiled a set of solutions to help you resolve common AirPods-related problems and learn how to reset them if necessary. Follow these troubleshooting steps, and if you need further assistance, feel free to contact us using the information provided below.


Table of Contents

  • Check AirPods Connection
  • Clean AirPods and Charging Case
  • Restart and Reconnect AirPods
  • Forget and Re-Pair AirPods
  • Reset AirPods to Factory Settings
  • Contact Apple Support


Check AirPods Connection

Start by checking the connection of your AirPods to ensure they are properly connected to your devices. Follow these steps:

  1. Open the charging case lid with your AirPods inside.
  1. Check if the AirPods appear in the Bluetooth device list on your iPhone or other connected devices.
  1. If the AirPods are not showing up, ensure Bluetooth is enabled on your device and try re-establishing the connection.

By ensuring a proper AirPods connection, you can resolve issues related to audio, calls, or other functionalities.


Clean AirPods and Charging Case

Dust, debris, or earwax accumulation can interfere with the AirPods' performance. Follow these steps to clean them:

  1. Use a soft, dry, and lint-free cloth to gently clean the exterior and interior of the AirPods.
  1. For the charging case, ensure the charging contacts are clean and free from debris.
  1. Avoid using water or liquid cleaners, as they may damage the electronics.

By keeping your AirPods and charging case clean, you can maintain optimal audio quality and charging performance.


Restart and Reconnect AirPods

Sometimes, a simple restart and reconnection can resolve minor AirPods issues. Follow these steps:

  1. Place the AirPods back into the charging case and close the lid.
  1. Wait a few seconds, then open the lid to initiate the reconnection process.
  1. If necessary, go to your device's Bluetooth settings and manually connect to the AirPods.

Restarting and reconnecting the AirPods can address issues like audio dropouts or connection problems.


Forget and Re-Pair AirPods

If the previous steps didn't resolve the issue, try forgetting and re-pairing your AirPods with your devices. Follow these steps:

  1. On your iPhone or other connected device, go to "Settings" > "Bluetooth."
  1. Find your AirPods in the list of Bluetooth devices and tap the "i" icon next to them.
  1. Tap "Forget This Device" to remove the AirPods from your device.
  1. Place the AirPods back into the charging case, then open the lid to put them in pairing mode.
  1. Reconnect the AirPods by following the on-screen prompts on your device.

Re-pairing your AirPods can help resolve persistent connection issues and ensure a stable connection.


Reset AirPods to Factory Settings

If all else fails, you can reset your AirPods to their factory settings. Keep in mind that this will remove all customizations and settings. Follow these steps:

  1. Place the AirPods back into the charging case and close the lid.
  1. Press and hold the setup button on the back of the charging case until the status light flashes amber.
  1. After a few seconds, the status light will flash white, indicating that your AirPods have been reset.

After resetting your AirPods, re-pair them with your devices as you did when you first got them.


Contact Apple Support

If you've followed the above troubleshooting steps and are still experiencing issues with your AirPods, it's advisable to contact Apple Support. They have the expertise to assist you in such situations and can provide personalized guidance to resolve the problem.