Help/FAQ

We are located in sunny Southern California, at 6383 Rose Ln, Carpinteria, CA 93013. You can reach us Monday-Friday 9am-5pm at (805) 745-8587, or email us any time at info@ipowerresale.com.

Founded in 2006, iPowerResale (formerly known as Macinabox, Inc.) is a small, passionate group specializing in the resale of open box, refurbished, and pre-owned Apple® hardware. We are happy to accommodate any customer, from students buying their first laptop to high-end production companies powering the modern entertainment industry, and every unique customer in between. We endeavor to forge a strong relationship with each of our customers, to help ensure that every customer and every business gets the savings and customer service they deserve.

Refurbished usually refers to older stock machines that were either returned under warranty for some reason (buyer’s remorse, for example) or that were still in stock when a new generation was released. All of our machines are tested by Apple®-certified technicians, and any faulty hardware is replaced with new or like-new refurbished parts. The end result is a like-new machine at a more reasonable price. To learn more about the cosmetic condition/grading of our machines, click here.

We offer our own warranty on all machines that covers hardware malfunctions. Every sale comes standard with our one-year warranty, and we also offer a three year extended warranty for $249. You can find more information on our warranty here: Terms and Conditions - Warranty

Most of our machines have been liquidated from Apple® stock rooms because they are a previous generation of Apple® product. This can include everything from overstock and returns, products that have been discontinued, or in-store demo machines that have been refurbished back to like-new condition. We usually purchase wholesale quantities directly from Apple®, meaning our parts have not been bought one-by-one from private parties.

Here at iPower Resale Group we offer in-house data/software and hardware repairs, restorations, upgrades, and service options. For any Mac® purchased from iPower Resale, we offer free data transfer, personal setup, and in-house training. We also happily offer consultations on your new Mac®, including setup (such as iCloud®, email, etc) and information on what will be included in your service. Our goal is to make this process as easy as possible for our customers.

• Hourly Labor Rate: $129.00
• On-Site Service: $129.00, 1 hour minimum
• Diagnostics Fee: $39.00
• Data Backup, Recovery, & Restore: $129.00

If you have any questions, or if you would like to set up an appointment, please feel free to contact us at (805) 745-8587 or by email at info@ipowerresale.com. We are available Monday-Friday 9am-5pm.